Appointment systemWith the exception of emergencies (the ER), our hospital generally accepts only patients who have referrals and/or appointments.
If you wish to visit the hospital, please request a referral from your current hospital or clinic and contact the Appointment Center.
Apopointment officeService hours
Monday to Friday : 9:00 a.m. to 5:00 p.m.
Saturday : 9:00 a.m. to 12:30 a.m.
Tel : 042-312-8200 (This number is for reservations only.)
First visit (new patients)New patients coming for their first visit should arrive at the hospital 30 minutes before their appointment time.
Enter via the Tokyo Metropolitan Children’s Medical Center entrance and complete registration at the “No. 1 medical examination reception desk” on the far right.
Follow-up visit (returning patients)Patients with an appointment coming for a follow-up visit (including those coming only for tests), must insert their patient registration card into the “No. 7 returning patient reception kiosk” before going to the corresponding outpatient clinic for the clinical department.
*Using the returning patient reception kiosk also completes check-in for the outpatient clinic of the clinical department.
*Inserting your patient registration card into the returning patient reception kiosk gives you a “reception slip” and a “pager.”
*The returning patient reception kiosk is available from 8:30 a.m. to 5:00 p.m.
*Place your “reception slip” in one of the clear folders available at the
returning patient reception kiosk and bring the clear folder with you.
- Patients who made an appointment during their outpatient clinic visit will receive an “appointment slip” (It will be attached to your receipt.). Bring this along with your patient registration card on your next visit.
Patients who made an appointment with the Appointment Center by telephone will not receive an appointment slip. Take care not to mistake the time and date of your appointment.
Patients coming for a follow-up visit without an appointment should go to the “No. 1 medical examination reception desk.”
Tokyo ER Tama (Pediatrics)The Tokyo ER Tama (Pediatrics) is a 24-hour emergency care service for children that differs from the regular examination system.
Please note the following points to ensure effective use of the service. Your understanding and cooperation is greatly appreciated.
The services provided under collaboration between the general pediatric department and the Emergency Room can be used for initial treatment of almost all illnesses in children requiring emergency care. If highly specialized care is required, patients may require a follow-up visit or be referred to a different medical institution.
We will attempt to determine the degree of urgency (“Triage”) in order to prioritize patients in more critical condition. As a result, the order of treatment may change. Every effort will be made to minimize your waiting time, but two hours or longer may be necessary depending on symptoms, degree of urgency, and degree of congestion of the emergency patients.
【Triage】A nurse will first inquire about symptoms and take measurements such as temperature and pulse. Based on these criteria, the nurse will determine whether the child should be seen by a doctor immediately (the degree of urgency).
This process is called triage (a method for determining degree of urgency) and is used to decide the order of treatment. Triage will also be performed on children brought to the ER by ambulance. Those assigned lower degrees of urgency will be required to wait in the waiting room.
We believe that performing triage on children coming to the ER is important. Prompt and appropriate treatment for children who are in urgent need saves lives.
Please also consider visiting an after-hours/holiday medical clinic instead.See the Tokyo Metropolitan website,“Himawari”, for details.
Phone consultationsAs a hospital policy, the Tokyo Metropolitan Children’s Medical Center does not generally accept consultations by phone for determining whether a patient requires emergency care.
Making a medical decision without directly seeing the patient may be detrimental to the patient. In addition, the doctors and nurses on duty are obligated to provide treatment to many patients who have come for emergency care, and do not have adequate time to respond to all phone queries.