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Patient's Charter of the Tokyo Metropolitan Hospitals

Patient's Charter of the Tokyo Metropolitan Hospitals

Under the doctrine of “patient-oriented medical care,” all patients have the right to receive medical care while maintaining their dignity. In addition, as medical care is developed through cooperation based on mutual trust between the patient and medical care providers, it is also necessary for the patient to participate as a responsible individual.
The Metropolitan Hospitals, which have been entrusted with the mission to protect the lives and health of the residents of Tokyo, have drawn up this Patient’s Charter based on the above concept.
The Metropolitan Hospitals shall uphold this Patient’s Charter and shall support patients in their responsible participation in matters concerning their own medical care.

  1. All patients regardless of their medical complaint have the right to receive equal, high-quality medical care.
  2. All patients have the right to receive medical care respectful of their character, beliefs and other individual qualities, and under a mutually cooperative relation with the medical care provider.
  3. All patients have the right to receive, in comprehensible words or methods, sufficient explanation and information regarding their medical condition, tests, treatment and prospects until they are completely satisfied with the explanation.
  4. All patients have the right to select the strategy of medical treatment, etc., to be taken after receiving sufficient explanation and information.
  5. All patients have the right to request access to their personal medical records.
  6. Any personal information on patients obtained during treatments shall be kept confidential and all patients have the right to have their privacy respected and undisturbed to the extent possible during time spent at the hospital.
  7. For medical treatment still under research, all patients have the right to determine if they wish to undertake such treatment after receiving sufficient information on it including its objectives and risks, and also have the right to refuse such treatment at any stage with no disadvantage to themselves.
  8. All patients have the responsibility of providing, as accurately as possible, all relevant information concerning their health to doctors and other medical care providers to ensure that high-quality medical care is provided.
  9. In order for patients to receive medical care that meets their satisfaction, all patients have the responsibility of asking questions about any part of the medical treatment they cannot understand until they can fully comprehend it.
  10. So that all patients can receive optimum medical care, all patients have the responsibility of giving due consideration so as not to interfere with the treatment of other patients or the provision of medical care by the hospital staff.
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